Sedgwick reviews

3.2

53% would recommend to a friend

(4,592 total reviews)
avatar

Mike Arbour

58% approve of CEO

51% positive business outlook

Sedgwick has an employee rating of 3.2 out of 5 stars, based on 4,592 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sedgwick employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Jun 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Generous PTO. Vacation and sick time are included as PTO; if you aren't ill you have more vacation available. No problem getting time off for doctor appointments.

Cons

Awful place to work. Excessive workload; cannot keep up without unreasonable overtime, including weekends. No one does your work when you are on vacation. Managers lack people skills and manage through intimidation. Pay is very low. Brings micromangement to a new level.

3.0
Nov 30, 2024

Assembly-line office job.

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule with the right manager, WFH if you live in an area with no office within 25 miles. Good PTO package, 401k is decent. Plenty of opportunities for advancement within the company.

Cons

1. For an Examiner position, they pay almost half what other companies do for the same position. If you try to ask for a raise, you're told "this is the most you can make at your position." "Merit raises" are pennies on the dollar, which is insulting. 2. They hire to fill seats, not to put qualified people into a position. They'll hire zero-experience into roles with a necessary high knowledge base, and then hope a few weeks of training will suffice. Team members with actual experience are expected to cover the skill gap and do the work others leave undone or do wrong. 3. Turnover is high. They will not put effort into keeping good people. 4. Assembly-line mentality causes humongous backloads of work which overwhelm teams regularly. 5. Toxic positivity is encouraged and micromanagement is how they expect to boost flagging performance. If your workers don't care, poking them all day won't change that. If your workers do care, they'll feel insulted and treated like mindless automatons expected to "do it all for the team."

1.0
Oct 26, 2021
Recommend
CEO approval
Business Outlook

Pros

A lot of PTO (BUT LITERALLY NO MANAGEABLE WAY TO TAKE IT: if you’re out on PTO for one day, you come back to an obnoxious amount of work to catch up on. It takes a full week to catch up on one day of missed work)

Cons

Terrible Upper Management: The Director of the Office, the Team Leads. They don’t appreciate the employees they have. They keep losing so many employees. The turnover rate is ridiculous. They do not acknowledge or appreciate their long-standing employees, they only want to grab more new employees by bribing them with bonuses, etc…don’t even try for a promotion because it’s like pulling teeth to get one. We shouldn’t have to ask for one. It should already be reviewed and acknowledged. Some employees have it extremely hard when working with more than 1 client, some employees have 9 clients and deal with many stresses with that like claim reviews. Prepping for them on top of your other work is not even manageable. Some people only have 1 client, in which they have 1 claim review per year. But Sedgwick doesn’t care. They will keep accepting clients and pushing the workload on the adjusters. It’s not manageable to handle a desk more than 115, but some of us have close to 200 claims. On top of new claims coming in daily. They DO NOT care about how stressed you are. The people we deal with are very demanding. I get mentally abused on a daily basis. I was told I’m worthless before. I cry every single day & have panic attacks every single day & I don’t even get recognized for my excellence. It doesn’t matter how hard of a worker you are and how many hours you were over your time, you will NEVER be appreciated. They need to take a long, hard look at how they are treating their employees. Oh, & when you put in your 2 weeks, they beg you to stay with them & they will match the pay to what you’re being offered at another job, they will promote you then, but, what, we aren’t good enough to be paid what we’re worth until we put in our 2 weeks because you’re desperate to keep us? But that other company saw the potential in me. I know I’m worth more. Know your worth. You can have less stress with more pay.

Viewing 37 - 39 of 4,592 Reviews

Glassdoor has 4,884 Sedgwick reviews submitted anonymously by Sedgwick employees. Read employee reviews and ratings on Glassdoor to decide if Sedgwick is right for you.