Downhill slide from what it used to be
Pros
PTO time is great, remote work if not near an office. Some excellent co-workers. Employee chosen charity involvement.
Cons
Pay is below average. Your loyalty to the company means nothing to them in the long run. Very heavy claim loads and micromanaging. Nearly every task is considered a critical task. Expectations to complete a certain amount of work while also fielding calls on a round-robin style call line and taking calls for your own claims. AND all actions are to be completed on any claim you touch. But do it all in under 7 minutes. Including the review of 28 pages of medical that was supped to be done by another examiner 4 days ago. It is not realistic. But according to operations and supervisors, everyone should be able to. Technology based claim handling and communication but no way to check that calls are actually recording. You WILL be fored of they are not. Turnover is high. There are always new examiners putting notes in your claims that may or may not be accurate.