Sedgwick reviews

3.2

52% would recommend to a friend

(4,601 total reviews)
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Mike Arbour

59% approve of CEO

51% positive business outlook

Sedgwick has an employee rating of 3.2 out of 5 stars, based on 4,601 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sedgwick employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

5K reviews
2.0
Apr 19, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO time is great, remote work if not near an office. Some excellent co-workers. Employee chosen charity involvement.

Cons

Pay is below average. Your loyalty to the company means nothing to them in the long run. Very heavy claim loads and micromanaging. Nearly every task is considered a critical task. Expectations to complete a certain amount of work while also fielding calls on a round-robin style call line and taking calls for your own claims. AND all actions are to be completed on any claim you touch. But do it all in under 7 minutes. Including the review of 28 pages of medical that was supped to be done by another examiner 4 days ago. It is not realistic. But according to operations and supervisors, everyone should be able to. Technology based claim handling and communication but no way to check that calls are actually recording. You WILL be fored of they are not. Turnover is high. There are always new examiners putting notes in your claims that may or may not be accurate.

1.0
Mar 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay overtime opportunities excellent benefits package.

Cons

Horrible management, many people leave, always new team members and new management, no one stays longer than a couple of years if even a year, from top senior leadership VP, Director, Team Leads everyone is overworked our trainer left because she was overwhelmed and had a stroke, put her in early retirement, after only two weeks of being there both my hiring managers left our team one the switch to another department that happens a lot also the other manager left the company she cried because she was there for them but they could not be there for her when she needed them the most I should have ran then, favoritism culture, unrealistic workload most of what I was told before hire did not prove true only the pay anything else, this place drove mental I had to go through partial hospitalization and intensive outpatient therapy only to come back they fire me. It was the worst experience of my life at the age of 42 years young why me I told the VP, Director, and Team Lead all of them said we cry too it made no sense to me that I am crying over a job and having panic attacks I never had I will never allow a company to drag me again.

2.0
Feb 17, 2024
Recommend
CEO approval
Business Outlook

Pros

PTO is generous; schedule can be flexible; fun coworkers

Cons

Way too much work and not enough people to do it; constant stress and pressure to do more work in less time; pay is very low for the type of work we do; too many restrictions, demands and rules to follow (dictated mostly by particular client). Many employees are exhausted, sleep deprived and depressed. Also, there isn’t any formal training when you start your job. The onboarding process is not effective - you watch learning modules and have a lot of procedural instructions thrown at you, without the chance to practice them in real time. Then when you actually start doing your job, you’ve forgotten most of that technical information that was thrown at you.

Viewing 67 - 69 of 4,601 Reviews

Glassdoor has 4,893 Sedgwick reviews submitted anonymously by Sedgwick employees. Read employee reviews and ratings on Glassdoor to decide if Sedgwick is right for you.