Sentinel IT Support Analyst reviews

1.3

Be the first to recommend this company

(2 total reviews)

Brian Osborne, Timothy Hill and Robert Lenartowicz

Not enough data to show CEO approval

34% positive business outlook

Reviews by job title

2 reviews
1.0
Mar 15, 2024

Disappointed With Employer

Recommend
CEO approval
Business Outlook

Pros

One of the redeeming qualities of this company is its utilization of cutting-edge technologies, enabling employees to learn and adapt swiftly. Additionally, the flexibility of remote work adds further appeal to the job experience.

Cons

My experience at the company was marked by significant challenges, including excessive workload without overtime pay or bonuses, and interactions with leadership that were often condescending. For instance, when seeking clarification on a basic query, a director launched into a lengthy lecture instead of providing a direct answer, which was discouraging. Additionally, the company's approach to time off was misleading, initially promising 2 weeks of vacation upfront but later requiring employees to earn specific hours, leading to frustration and dissatisfaction. This pattern of behavior reflects a culture where employees may feel undervalued and unsupported. Regrettably, due to these cultural and managerial issues, I would not consider returning to work at this organization.

2.0
Sep 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Building is clean. No key card required. Lunch room with lots of free coffee. Plenty of parking.

Cons

Two distinct company cultures. Depending on your department, there may be NO additional onboarding or training after HR's high-level orientation. (You're on your own, and good luck with that.) "Gotcha" security policies and training. (Who does that??) Zero sense of work-life balance. Inconsistent or redundant processes/procedures. Inconsistent application of WFH policies. Managers are impatient when it comes to questions or mistakes, even with new-hires. They rely a lot on you having and using a personal cellphone (for getting inside, logging in remotely, etc.) Disengaged leadership. Bizarre, cult-like organization.

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Sentinel Response
2y
Thanks for your candid and descriptive feedback. While we don’t always hit the mark perfectly, we recognize that several of the challenges cited needed to be addressed and changes/improvements were already in process. Some comments seemed conflicted such as how our management leadership team could be both “disengaged” and “too hands-on all the time”. Logically we could understand it if was one or the other, but not both. We intend for Sentinel to be a hands on company and we pride ourselves on having an open-door policy which was available to you to help create change. With so many ideas for improvement, we hope you shared those specifics with your manager while you were a team member here. While we strive to create an inclusive environment for everyone, we recognize that our culture may not be a fit for everyone. We wish you the best in your future endeavors.

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