Sephora reviews

3.7

65% would recommend to a friend

(9,622 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,622 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
3.0
May 19, 2012
Recommend
CEO approval
Business Outlook

Pros

For employees of Sephora, bonuses are breathtakingly generous. They enjoy an easy commute and attractive offices, and they receive a staggering amount of free stuff ("gratis") from beauty brands and vendors. It is a youngish, growing company, and it can feel really good to be part of such a recognizable brand.

Cons

After just a few weeks, I noticed huge disorganization in my team and its projects. I also saw a tendency among team members to seek scapegoats for the lack of organization. Before my work on one project was complete, five people had been fired and two disciplined for things they didn't do -- because the project schedule did not allow for adequate periods of production and review. At the same time, I also noticed huge amounts of money wasted on parties and catering, and other lapses (a stack of new iPads, still in their boxes, left unattended on a cafeteria table for hours on a day when the security doors were open and visitors were walking in and out). Yet my department did not have a full-time senior project manager, writer, or designer on staff.

3.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

-Overall a fun environment to be in. Guys can and are encouraged to wear makeup, and all employees are allowed to wear whatever looks they want. -A decent brand selection -Gratis -My management has always been pretty good about time off requests.

Cons

-incredible lack of communication between managers -too many management roles (captains, leads, specialists, store directors... etc) -pay is way below industry standard, especially for NYC -Far too nit-picky about ridiculous things, such as zoning, costumes, jewelry -Are not allowed to accept tips and don't make any % commission -The costumes are absolutely disgusting and terrible -"on-calls" and hours in general -way too many expectations for what we're paid and very quick to point out "opportunities" but not enough positive feedback. -Favoritism -There are a lot of areas to grow within, but hard to get the opportunity to be put on a path to reach that point. -a lot of shady happenings within upper management

2.0
Nov 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Gratis! Great Brand training Great education opportunities Great way to network

Cons

They need a better checks and balance system. Unfortunately there are a lot of unhappy employees who are burnt out and under paid and are afraid to speak up. Many stores have the wrong people in management positions and employees are left with no options but to seek other employment. It really is a "great" company, it's a shame the level of pressure they put on the management and the affect that has on the employees.

Viewing 358 - 360 of 9,622 Reviews

Glassdoor has 12,241 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.