Sephora reviews

One of the worst and most pompous management teams I've encountered as a customer service veteran. Besides the insane amount of blackout dates, they manipulate inexperienced teens and college students who don't know any better. You can only move forward here if you kiss up to the leads while pushing unrealistic quantities of VIB signups and Sephora credit cards. If you aren't successful, they will berate you endlessly. The discounts also suck. 20% off all products except for the Sephora collection, which is around 30-40%. Not worth it at all, in my opinion. The store manager and assistant store manager would time my 10-minute breaks, harassed me for going to the bathroom, engaged in physical contact (like touching my arm) while making snarky comments about my performance. Demeaning and deeply uncomfortable. As a side note, the old store manager tried to tell my coworkers that I lied about getting paid more than them. (Discussing hourly wages in California is a legally protected trait.) To add insult to injury, when I complained to HR about all these abuses, the agent tried to convince me that I was not being harassed in the workplace. These issues didn't just affect me. I had a teenage coworker at the time who they refused to pay for their training sessions. When my coworker told the store manager they weren't compensated for the proper timecard, the store manager argued and tried to deny that my coworker completed the shift. I was literally on the same onboarding schedule as them, and we were both there the entire time. I think every other coworker who was there with me, save for the new employees, also hated it to some degree. That tells you something. In short, I am absolutely disgusted by the management and HR for this company. I have worked for Sephora twice and hated it. They are mean-spirited, discriminatory (have had different managers that would misgender customers, make transphobic jokes, needle at people's sexualities or identity, etc... I'm LGBT so this was very uncomfortable) pretentious, negligent, all while pushing unrealistic goals to satisfy their gluttonous hubris. A bunch of hacks that are angry they're stuck in retail for life. Should have taken their groundbreaking "try before you buy" sample schtick and left it at that.

A retail job is a retail job. If you don't have a salesperson personality a lot of the things that happen will bother you, like they would anywhere else. You will constantly pushed to encourage customers to buy hundreds of dollars in products they don't need or want, pushed to get them to sign up for credit cards to save them cents on a purchase just to increase your store's numbers. I made it pretty clear to my managers that I was working during school and didn't live a frivolous lifestyle, but they would still try to get me to buy things like perfumes and Dyson products that were worth more than some of my paychecks. This is probably specific to the store I was working at, but my manager would stop people from trading or taking over shifts if the person who was giving up a shift didn't have a "worthy" reason. Ex: I was stopped from trading shifts with a coworker because my manager was aware that my coworker had plans to go on a small vacation that weekend.