Sephora reviews

3.7

65% would recommend to a friend

(9,619 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,619 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Dec 19, 2011
Recommend
CEO approval
Business Outlook

Pros

They pay is better than most retailers, it is a great place to start as a makeup artist, their training is hands down the best I've ever heard of for a company like that, bonuses are nice, just a really fun environment to work in in general, not to mention the fantastic free stuff. This really is a great company to work for, they do so much with the changing times, and everything pushes the stores and cast forward

Cons

They promote "hire from within" but that's not really the case; they will promote someone less qualified just so they don't have to pay them more; politics; there is room for growth but it will take you a long time to see any thing come from that; mgmt is never on the floor, always say their busy with work pertaining to the store, but if you walk to the back to get something they are always talking on the phone to family members, playing on facebook, or chatting it up, while the rest of the store is struggling to get to every client, and then the blame is placed on the cast for low sales or upset customers; not very professional, scolding cast when they do something wrong like children, also make cast deal with difficult upset clients when it should be a managers job; and communication is horrible as far as letting cast know the contests and upcoming events

1.0
Dec 2, 2025

Think twice

Recommend
CEO approval
Business Outlook

Pros

- hardly any, the "freebies"you get are used testers or testers that are about to be expired

Cons

- high expectations for sales metrics, to a point where it's the only thing that is constantly drilled in your head during training - be aware of "black out dates" can't call out, even if you have any emergency - clique-y management, usually only cares when sales are not meeting goals - high volume stores are dirty, too busy, with entitled customers - training is just watching videos and then expected to perform on the floor immediately - flex positions are unstable and usually are used for labor only, don't expect to stay for too long since you are technically a seasonal employee - hard to get hours even if you are FT or PT, despite being a high performing employee - strict and unreasonable attendance policy, management will not hesitate to let employees go - you get overworked and management makes it hard for employees who have a second job, they expect open availability by all means - racial bias when hiring, just visit a store to get a vibe check

Viewing 232 - 234 of 9,619 Reviews

Glassdoor has 12,237 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.