Pros
Overall, NCPHS is a good organization with hard working folks at its communities. Resident satisfaction is relatively high and the organization offers great benefits and work-life balance to its employees. People in senior management are good listeners for the most part.
Cons
Senior management severely lacks diversity. People of ethnic origins and young ages often get overlooked in advancement opportunities and pay raises. Senior management can be very traditional and mundane with ideas and hirings/promotions. Outside consultants often have much larger influence in decision making than internal directors, which could indicate lack of confidence in themselves. The home office could improve communication and grow some patience with its communities but everyone here seems to be good-hearted and striving for excellence in their own ways.