Is Serco Group a good company to work for?

Serco Group has an overall rating of 3.2 out of 5, based on over 4,635 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern , Project Manager and Facilitator .

Does Serco Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Serco Group?

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (45) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

What are the pros of working at Serco Group according to real employee reviews?

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 236 reviews)); "Pays well and benefits are good" ((in 180 reviews)); "Good work life balance and there is flexibility." ((in 86 reviews)); "Work from home was good" ((in 85 reviews)); "I have had very great teams to work with and I have had very bad teams to work with." ((in 80 reviews))

What are the cons of working at Serco Group according to real employee reviews?

"I had tons to say: " poor management " " Management are all Liar "" ((in 275 reviews)); "Low pay but reasonable because of the responisibilities" ((in 252 reviews)); "salary is low but it is good for start" ((in 128 reviews)); "Poor training and delevlopment oppurtunites." ((in 89 reviews)); "Managers bad attitudes makes you deflated" ((in 78 reviews))

What are employees saying about Serco Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

What are the top reviewed Serco Group locations?

Washington , Herndon , Reston , Wentzville , Rogers , Lawton , Harrisonburg , San Diego , London , Fairfax , Colorado Springs , Arlington , Norfolk , Virginia Beach , San Antonio , Portsmouth , Chesapeake , Euclid , Columbia , Fargo , Clintwood , Alexandria , Lees Summit , Saint Louis , Oklahoma City , Campbellsville , Dayton , Jacksonville , Richmond , Houston

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Serco Group

Serco Group reviews

3.2

51% would recommend to a friend

(4,065 total reviews)

Anthony Kirby

61% approve of CEO

45% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.8

Senior management

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,065 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jan 31, 2013

Digging their grave

Acap counselor

Recommend

CEO approval

Business Outlook

Pros

Great co-workers who care about the soldiers we were hired to help with the transition process.

Cons

Low pay Lack of guidance on Army policies within the company Lack of communication between the Army IMCOM and Serco in developing guiding policies and implementation processes. High demand on working 80 hour weeks due to poor database performance.

4.0

Jan 31, 2013

Very Good place to Work ...

Project manager

Recommend

CEO approval

Business Outlook

Pros

Very Structured and People oriented approach to work. Very strong presence in UK Public sector Very well established in Service delivery World Wide presence

Cons

Very diversified range of activities so not very well known in IT, Lot of roles are restricted to very select group of people with Government Security clearenance

5.0

Jan 20, 2013

One of the best companies I have ever worked for.

Receptionist

Recommend

CEO approval

Business Outlook

Pros

Treat you like human beings rather than screaming in your face, like I've had! I have never felt so respected, rewarded and valued as an employee, lots of freedom within reason and everyone is happy to help anyone.

Cons

Because of the range of freedom, changes can be made extremely quickly with the change of a manager, which sometimes can affect the responsibilities and self-esteem from an employee (especially one which has been there over a decade).

Viewing 3880 - 3882 of 4,065 Reviews

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