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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,066 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,066 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      4K reviews
      2.0
      Sep 5, 2012

      Very frustrating place to work for.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I do have a job

      Cons

      Clerks are treated like preschoolers

      4.0
      Sep 5, 2012

      Good job if you like talking

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly staff and management, good training and easy to do, no experience needed to start, good pay, easy to get bonuses, frequent feedback on how you are doing , lots of meetings and help provided if you start failing, if your good at small talk you'll do fine, management is usually always around on the floor, good overtime, room for promotion, they try to sort out problems that you have if you tell them.

      Cons

      not very organized, sometimes too few people for the volume of calls, managers over turn your decisions on accounts without asking you anything, main focus is on weekly targets, trying to talk to other departments is annoying, sometimes the flowcharts you are given won't be able to help, staff from shops are either extremely stupid or incredibly lazy.

      Viewing 3925 - 3927 of 4,066 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,636 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.