Serco Group reviews

3.2

51% would recommend to a friend

(4,064 total reviews)
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Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
3.0
Jun 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Great HR people who resolve concerns and really do listen to issues that crop up from time to time.

Cons

They had a great system for putting together proposals that they got from SI International but they pushed it to the side to do it manually. I had a manager who left the company (the contract I was working on left me as the sole IT person for the contract) and when they assigned me to another manager, it was like a three-ringed circus trying to meet her. The first time we tried to meet, there was a disconnect. When I tried to meet a second time, I found out that she had turned in her notice to the company and I was not told about it until I contacted her. Then they assigned me to another manager, there was very little discussion with him and his second email to me was notifying me that because my contract was ending, I would be laid off 2 weeks after that. I would have at least expected a phone call from him explaining the situation but nothing. I finally met him in person on the last day of work to turn in my computer and had a discussion about the future. HR gave no assistance in trying to find a new position either. All I got from there was there was nothing available. I have since put in (April 2012) for another position and 4 weeks has gone by without any contact from HR about my resume.

2.0
May 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Businesses across sectors Brand Name Cash Rich Company Decent Compensation/ Remuneration Packages Flexibility in offering titles/ designations Decent workplace environment

Cons

Highly hierarchical culture Incidences of misbehavior with employees (or ex-employees) by seniors or shared services (HR and accounts) are not taken seriously by senior management Non adherence to the company's processes like HR incidence reporting, is also accepted by the top management Low focus on setting up processes (be it related to internal operational processes or client facing) Poorly trained people in HR and Accounts departments Unreliable HR and accounting systems

Viewing 3964 - 3966 of 4,064 Reviews

Glassdoor has 4,634 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.