A frustrating experience due to poor management and a lack of communication.
Pros
The best part of working for serco is my colleagues, most are passionate about their roles, work against the odds to provide customers a good service and there is a good social scene. The pay is also above average.
Cons
The senior and middle management leadership is poor, they seem to have risen through the ranks on an old boys network. They do not have enough experience, make poor strategic decisions and seem afraid of communicating to their employees. They are also very defensive. The different serco contracts have little interaction which is a shame, as it could provide a varied career. The IT systems and equipement is old, breaks frequently and makes the day more frustrating than it should be. There is little training opportunities- it is always promoised but doesn't materilise often.
