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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,062 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Apr 23, 2011

      Don't Peek Behind the Curtain!

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible working arrangements, strong focus on service delivery, deep expertise in stated areas are all reasons to pursue employment at Serco.

      Cons

      No real strategy, extremely weak back office processes, many manual work-arounds for what should be routine financial processes, management is disconnected from where the revenue of the organization is actually generated.

      3.0
      Mar 7, 2011

      Could've been better.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay & help with personal matters

      Cons

      Lack of management training. Being vindictive against criticism.

      5.0
      Mar 2, 2011

      I'm really proud to work for Serco and think we do some amazing things.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      We really do make a difference to people's lives and we employ some truly fantastic and passionate people, particulary within the contract base. I have only ever experienced fair treatment and believe that, if you work hard, there are lots of opportunities.

      Cons

      The hours can be pretty hectic because there is always lots to do and sometimes, this can be really hard going but I have always found lots of people willing to help me out.

      Viewing 4015 - 4017 of 4,062 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,632 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.