Is Serco Group a good company to work for?

Serco Group has an overall rating of 3.2 out of 5, based on over 4,632 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern , Project Manager and Facilitator .

Does Serco Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Serco Group?

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (45) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

What are the pros of working at Serco Group according to real employee reviews?

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 240 reviews)); "Pays well and benefits are good" ((in 169 reviews)); "Good work life balance and there is flexibility." ((in 88 reviews)); "work/life balance is good, work from home" ((in 82 reviews)); "culture and environment is good" ((in 77 reviews))

What are the cons of working at Serco Group according to real employee reviews?

"I had tons to say: " poor management " " Management are all Liar "" ((in 281 reviews)); "Low pay but reasonable because of the responisibilities" ((in 255 reviews)); "Poor training and delevlopment oppurtunites." ((in 87 reviews)); "Managers bad attitudes makes you deflated" ((in 82 reviews)); "Long hours and hard to get in contact with above people" ((in 57 reviews))

What are employees saying about Serco Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

What are the top reviewed Serco Group locations?

Washington , Herndon , Reston , Wentzville , Rogers , Lawton , Harrisonburg , San Diego , London , Fairfax , Colorado Springs , Arlington , Norfolk , Virginia Beach , San Antonio , Portsmouth , Chesapeake , Euclid , Columbia , Fargo , Clintwood , Alexandria , Lees Summit , Saint Louis , Oklahoma City , Campbellsville , Dayton , Jacksonville , Richmond , Houston

Serco Group reviews

3.2

51% would recommend to a friend

(4,062 total reviews)

Anthony Kirby

61% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,062 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews

4.0

Aug 22, 2011

Very positive experience to date.

Analyst

Recommend

CEO approval

Business Outlook

Pros

Much of Serco (outside of corporate support) is contract based. The contract I support is full of talented and motivated people, which makes it very enjoyable.

Cons

Outside of the contract, support is sometimes tough to find at the corporate level. It is the nature of the business (contract work, where you are seperated from other groups/ divisions because you suport other customers), but they could do a better job with connectivity and support.

5.0

Aug 21, 2011

Hardworking group of people

Logistics analyst

Recommend

CEO approval

Business Outlook

Pros

Great benefits, leave, paid for travel, great insurance

Cons

Salary could be better and need better pay raises

1.0

Aug 20, 2011

A frustrating experience due to poor management and a lack of communication.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The best part of working for serco is my colleagues, most are passionate about their roles, work against the odds to provide customers a good service and there is a good social scene. The pay is also above average.

Cons

The senior and middle management leadership is poor, they seem to have risen through the ranks on an old boys network. They do not have enough experience, make poor strategic decisions and seem afraid of communicating to their employees. They are also very defensive. The different serco contracts have little interaction which is a shame, as it could provide a varied career. The IT systems and equipement is old, breaks frequently and makes the day more frustrating than it should be. There is little training opportunities- it is always promoised but doesn't materilise often.

Viewing 4027 - 4029 of 4,062 Reviews

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Serco Group

Serco Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Very positive experience to date.

Hardworking group of people

A frustrating experience due to poor management and a lack of communication.

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Jobs at Serco Group