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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,062 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Aug 19, 2011

      A company doing good things

      Acap counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      very considerate staff & senior management.

      Cons

      salaries are not acceptable in relation to education requirements

      1.0
      Aug 13, 2011

      Fine for short term work, but impossible to pursue a career.

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Commission on sales based campaigns is paid promptly and well. Good training scheme to get new starters acclimatised to the company and department they will be working in.

      Cons

      Incredibly high staff turnover - majority of new starters (60-70%) will leave within a month. Low wage tier staff are considered disposable and not valued as employees in any way. Poor management with little feedback on job performance. Progression through the company is next to impossible due to constantly changing advancement programs, rendering courses obsolete before staff have completed them. Promotions are given solely on the basis of whoever is friends with management - performance matters little compared to drinking with managers on a Friday night. Oppressive working environment in many departments.

      3.0
      Jul 27, 2011

      Not all what it's cracked up to be!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance Benefits, major medical and HRA, some flexibility, travel opportunities

      Cons

      The people you work with where you are placed. No job security, contract position!

      Viewing 4030 - 4032 of 4,062 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,632 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.