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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,060 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      4K reviews
      1.0
      Aug 2, 2010

      Very Disappointed — used to be a great company and sounded good at first, but so far have not delivered.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of interesting locations to work for with Serco and open positions are readily made known. Serco's worldwide services and press releases suggest true caring and creative ideas on the forefront, which is exciting to be part of. But, I'm still waiting for some proof of life with this company. IF they ever provide some of the bennies they spout on about, or IF they ever follow-through on promises they make, they might be a good company to work for. Based on their talk, there could still be some real promise there...it's their actions that concern me.

      Cons

      So far we've seen nothing but complete chaos with Serco ever since they re-bid the contract. They are supposed to provide management support services, but my experience is that they have highly ineffective middle managers who show signs of being ill informed, lacking appropriate knowledge, and who also seem to be stuck with a general rigidity that belies their company line about promoting creative thinking. We have also found them to be vindictive and disrespectful to their employees. This is a company that seems to put profit not only ahead of it's people, but ahead of it's contracted projects — namely the people it serves. The number of dysfunctional issues we have seen, combined with the surprisingly poor management practices, does not bode well for Serco or the public they serve. We keep hoping once they get their heads out of those dark places, things will get better, but communication does not seem to be a Serco strong point.

      3.0
      Jul 19, 2010

      Serco

      Cost analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays well overseas and fair to good benefit package.

      Cons

      Lack of structure in organization, little to no chance for advancement

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      ReviewsSerco Group reviews

      Glassdoor has 4,630 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.