Serco Group reviews

3.2

51% would recommend to a friend

(4,060 total reviews)
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Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
3.0
Oct 21, 2009

Poor senior leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Been working with Serco for a year and met great and caring workmates - Haven't seen any equal opportunity violations since working there.

Cons

- Senior management lacks organizational skills and every time a new manager settles and learns the job, another one replaces that person.

2.0
Sep 26, 2009

Tetter-totter ride

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is potential for a person to shine and be part of what may be a new player on the scene.

Cons

The recent merger with SI International has placed 2 mid size companies together that seem to compliment one another well. The new larger company has the potential to be a new player on the block. The problem seems to be that there is lack of managerial experience. The 2 individual companies were midsize but acted as small businesses. The combined firm is now large but still operating as a small business. It will either come together quickly and rise to the occasion or fall apart. So a motivated person may take the ride up or down.

1.0
Aug 13, 2009
Recommend
CEO approval
Business Outlook

Pros

Its a brand name and is a market player.

Cons

Used to work of Infovision before it was taken over by Serco. Ever since then, transparency has disappeared. No importance is given to the employees. All that matters is Profits. Extract from the Serco website: "Serco is proud of its employee relations record. We work to foster an atmosphere of mutual trust, harmony and respect among our employees and the customers we serve. Our commitment to equality of opportunity and diversity is deep rooted." NO ... its not what it says.

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Glassdoor has 4,630 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.