Serco Group reviews

3.2

51% would recommend to a friend

(4,064 total reviews)
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Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
1.0
Sep 9, 2025

Unethical, horrible company

Recommend
CEO approval
Business Outlook

Pros

None I can think of.

Cons

I was head of ethics for Serco AP in 2024. My role was to promote adherence to Serco’s code of conduct and ethics. During my time I dealt with hundreds of complaints by employees of bullying, dishonest practices, racism and sexual harassment. Most complaints related to the conduct of mid and senior tier executives. My observations were Serco are entirely profit driven and have little to no regard for their employees at all. Their code of ethics is a marketing tool and they do not adhere to it in any way. Complaints are routinely ignored and no action is taken, even where the majority of complaints were credible or sbtantiad. I was fired without warning 6 months into my role for advocating for employee rights and cultural change. The management were completely disinterested and unprincipled. Bullying and abuse was rife. It was my worst employment experience by far in my 30 year career.

4.0
Sep 8, 2025

Not great

Recommend
CEO approval
Business Outlook

Pros

You can work from home

Cons

Lack of neurological agility and growth Lack of workplace culture A very repetitive role

Viewing 166 - 168 of 4,064 Reviews

Glassdoor has 4,634 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.