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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,066 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,066 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Aug 26, 2025

      No Growth Potential

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Metro accessible location in DC

      Cons

      No growth potential for employees outside of the inner circles

      4.0
      Aug 25, 2025

      Review

      Outbound call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully remote work, no commute required. Straightforward job role – mainly following scripts and recording information. Training provided, even for those without prior call centre experience. Flexible hours available, with the option to work part-time or full-time.

      Cons

      Very repetitive and monotonous work – mostly reading from scripts with little variation. Limited autonomy – had to stick closely to guidelines even when common sense suggested otherwise. Call volume varied widely; sometimes very busy and stressful, other times no calls at all but still expected to remain logged in. Pay was decent but not exceptional considering the stress from angry or upset callers. Minimal career progression – it was a temporary role with no clear path afterwards. Communication from management could be inconsistent.

      Viewing 184 - 186 of 4,066 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,636 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.