Serco Group reviews

3.2

51% would recommend to a friend

(4,064 total reviews)
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Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
3.0
Aug 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote work Easily exceeded expectations Leadership is improving Flexible schedules

Cons

The annual merit increases were always below 3 percent no matter how well you did. Poor recognition Inexperienced business development teams No IT experience for bids and proposals Poor 401k plan. Company only matches .50 on the dollar up to 6% for a total of 3% No ESPP or company stock options CEO changes every 5 years so leadership is constantly changing Poor vision and growth strategies

2.0
Aug 5, 2022
Recommend
CEO approval
Business Outlook

Pros

I’m a contractor employee that was picked up via the acquisition of a small company. The ONLY pro has been that generally speaking, I do not have to deal with the ineptitude of this company during my day-to-day.

Cons

Everything from the acquisition of the company I worked for to the overall handlings of how this company treats its employees has been absolutely brutal. You are a number to this company — a faceless, soulless “thing” that they own. You are in no way incentivized to work for this company outside of the paycheck you are cut, but even that is not enough for this company. I’ve worked hours outside of what I’m contracted to perform to handle “company requirements” that have turned out to be nothing more than a power trip by my immediate superior. Complaining about those “requirements” falls on deaf ears by their immediate supervisor who listens to whatever justification my immediate supervisor provides them without questioning it. There is not a single colleague of mine on my contract that is happy with our supervisor or our company. The only reason we stay put is because our client-site jobs and the people we work with there are worth sticking around for. If you are a prospective employee: on-the-spot bonuses are non-existent despite the company stating otherwise. There is NO holiday bonus whatsoever. Not even a pat on the back. While other companies were showing how they supported women after Roe was overturned, this company turned a blind eye. In my annual review, I was told I would be getting a 3% raise due to above and beyond performance, but only received 2%. I could state so many other issues but doing so would compromise what little anonymity I have in posting this, and as a current employee, I do fear retaliation.

3.0
Aug 1, 2022

Moribund Organization

Recommend
CEO approval
Business Outlook

Pros

Good HR practices and social awareness.

Cons

Lack of innovation, drive, and opportunities. It's a "butts in seats" business. and subsidiary of a UK company, meaning that there is a lot of group-think and lack of entrepreneurism.

Viewing 187 - 189 of 4,064 Reviews

Glassdoor has 4,634 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.