Serco Group reviews

2 weeks general training does not prepare you enough for the 2 weeks hands-on "training". It is sink or swim once you are at your assigned location. Your trainer on site determines how well you do. There is not a very clear practical training process. You must take the initiative to learn the policy in detail on your own to be successful here. Also, staff are Unionized so Seniority is a major factor for things like applying for full-time roles & requesting time off. Part time staff do not get paid vacation time, instead they get an additional vacation percentage paid on each paycheck. Benefits are available but only after you have worked there a year and only if your work week average is 25 hours. Policy changes are frequent due to the nature of the work. You must learn these changes in your own time as there is not specific time allotted for this in your regular schedule. Extremely busy in the summer season but very slow the rest of the year. Very high chance of lay-offs if your seniority is low. Difficulty in getting a second job if your Manager does not want to work with you for scheduling.

They don’t care at all about their employees and constantly make changes that negatively impact you as an employee. They also lie and keep secrets from staff.