Serco Group reviews

3.2

51% would recommend to a friend

(4,066 total reviews)
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Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,066 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
5.0
Oct 12, 2017

Verifying Official

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great environment handling and meeting government employees including military member. Great professional learning experience. Great way of experiencing and meeting diverse people such as employees and customer based environment.

Cons

Customer Service can be a bit demanding with entitled customers especially the ones who are not willing to understand government policy, as if they're an exception to the rule for not having pertinent documents required.

1.0
Aug 26, 2017
Recommend
CEO approval
Business Outlook

Pros

flexible hours, interesting work and people

Cons

Management is iffy - and indecisive - poor decision making and egg counting led to lay-offs -- insurance is horrible ---

2.0
Jul 31, 2017

Unresponsive management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good staff, but lassez-faire management.

Cons

Executive management not responsive to known issues in process and procedure.

Viewing 238 - 240 of 4,066 Reviews

Glassdoor has 4,636 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.