Does Service Coordination pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Coordination employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Service Coordination. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Service Coordination?

68% of Service Coordination employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Coordination 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Service Coordination?

Service Coordinator (40) , Supports Planner (15) , Support Planner (8) , Case Manager (6) , Coordinator of Community Services (3) , Vice President (3) , Ccs (2) , Supervising Service Coordinator (2) , Supervisor (2)

What are the pros of working at Service Coordination according to real employee reviews?

"The pay is great and the job is flexible." ((in 15 reviews)); "It’s rewarding, you get to work from home, and the schedule is flexible." ((in 10 reviews)); "Great Benefits" ((in 8 reviews)); "Benefits Bonuses Friendly staff Caring management Good pay" ((in 6 reviews)); "Flexible Schedule" ((in 4 reviews))

What are the cons of working at Service Coordination according to real employee reviews?

"Upper Management is very compassionate to employees." ((in 3 reviews)); "My caseload changed DAILY during my first month which was difficult as a new case manager." ((in 3 reviews))

What are the top reviewed Service Coordination locations?

Baltimore , Frederick , Owings Mills , Catonsville , Columbia , Pikesville , Hagerstown , Chevy Chase , Rockville , Washington , Perry Hall , Sykesville , Germantown , Kissimmee , Green Haven

Service Coordination reviews

3.5

68% would recommend to a friend

(129 total reviews)

John Dumas

78% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (129 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Service Coordination has an employee rating of 3.5 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Coordination employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

129 reviews

3.0

Aug 18, 2025

Your experience will depend on your supervisor

Support planner

Recommend

CEO approval

Business Outlook

Pros

Changing lives of people with disabilities

Cons

Billables can be overwhelming. You are expected to bill and you will be put on a pip if you dont meet expectations.

1.0

Jun 11, 2025

Decent pay but horrible managment

Supports planner

Recommend

CEO approval

Business Outlook

Pros

- Pay is good - Great benefits - Co-workers are very friendly and supportive if you need assistance - Paid training - Work from home and the community - Nice clients

Cons

- Billing for all the work that you do - You will get a written warning for miscommunications - No grace is given for mistakes - Mirocmanaged from your supervisors - Program managers and some leadership think they can speak to you in a condescending manner because of their title, making you feel like a subordinate. - Unclear expectations -Employee concerns are dismissed by HR

2.0

May 26, 2025

Good pay but a recipe for burnout

Coordinator of community services

Recommend

CEO approval

Business Outlook

Pros

- Good pay for the industry - Colleagues are friendly and genuine - Benefits, reimbursements - Shared values of entry-level employees

Cons

- High expectations, little grace given for mistakes - Micromanaged to the max. All gaps in billed time are questioned, tight deadlines - Unclear expectations - Employee concerns are pretended to be listened to then dismissed by higher-ups - Management values are skewed to no longer center the supported individual, but rather productivity

Viewing 13 - 15 of 129 Reviews

Jobs at Service Coordination

Total Rewards Specialist

Case Manager (Service Coordinator)

Case Manager (Supports Planner)

Case Manager (Service Coordinator)

Case Manager (Service Coordinator)