May 8, 2014
Service Experts reviews
2.7
33% would recommend to a friend
Dan Reidy
23% approve of CEO
37% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
2.0
Sep 23, 2013
Just like riding a roller coaster. Up and down.
Former employee, more than 8 years
Wheeling, IL
Recommend
CEO approval
Business Outlook
Pros
The people who you will work with are typically great people (except management). You will get very close to each other, in some cases knowing as much about their families as they will of yours. Great moral support because of that.
Cons
No loyalty to long time employees or long time customers. They treat all customers one way: with dollar signs pinned to their forehead. Would rather just sell a new system no matter what the age of the equipment rather than do what is right for the customer. New management has no reality of how big of a mess this company is in, and refuses to tell the truth to the employees of how truly bad it is. Upper management believes that hiring new people who have no back round in HVAC is the way to do business, especially in management roles.
4.0
Nov 16, 2012
very "corporate", HUGE company, HUGE prices, average wages, opportunity to advance if you move
Current employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
good pay if you don't mind being pushy and selling a lot of units and IAQ upgrades. stable job because of the size of the company, you know they are not going to go out of business or lay off during the slow periods. you will have work during slow times of year because they do LOTS of maintenance, i do probably 25-30 maintenance calls a week, and run only 5 service calls a week average. lots of training opportunities, very safety focused.
Cons
opportunity to advance is only likely if you move. if your branch manager leaves and you have already been training for years is the only way you will get lucky and move up within your branch. after that, plan to move if you advance any further. branch manager is as high as it gets at branch level unless you are at a main branch in your area. usually the area manager already has a pet who will be first in line for the branch manager openings anyway... to make really good money you have to lose your self respect and sell sell sell, new units, uv lights, filters, humidifiers, etc, for the commission. you're constantly ranked by how many leads you set, how many uv lights you've sold that week, etc. it's how you're graded as a technician, and how you're evaluated for advancement.
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