Service Experts reviews

2.7

33% would recommend to a friend

(386 total reviews)
avatar

Dan Reidy

23% approve of CEO

37% positive business outlook

Service Experts has an employee rating of 2.7 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Service Experts employee rating is 27% below average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

386 reviews
2.0
May 30, 2021
Recommend
CEO approval
Business Outlook

Pros

For the first year, you at least get a minimum per week, so that's nice. You also get a company car and gas card.

Cons

There's a lot. First, you are a leasing sales person, not a HVAC salesperson. Sure, HVAC is one component of what you are trying to lease, but at the end of the day they want you to push their Advantage program which costs the customer double the price of the unit. I had to get with another co-worker on how to do a lot of things that are not covered in training such as how to get things entered into their commission system (kind of important if you want to make above your minimum draw), how to calculate and do building performance jobs (like duct work), how to submit for spifs (which is Lennox supported and is separate from Service Experts), etc. Lastly they are continually hiring because they know their turnover rate is high. Here's the problem with that, there isn't demand to cover that much staff. They only x amount of technicians (which is where they primarily get their leads) and most of the time they will run you on maintenance calls where there is about a 4% chance that there is something wrong. Your job at that point is try and convince a customer that they need to ditch a 5 year, 3 year, etc, system and buy their Advantage program which, when it is all said and done, costs x2 the cost of the system. If you don't have a conscious or enjoy leasing sales, then this is for you. If not, I'd recommend looking elsewhere.

1.0
May 29, 2021

Sales based to accounting based

Recommend
CEO approval
Business Outlook

Pros

The resources of a national company, but generally speaking each branch is operated locally.

Cons

At the branch GM level, many (not all) managers do not have an industry background. They often make decisions without fully understanding the situation. The company emphasizes residential replacements to such a degree that other, sometimes just as or more profitable, ventures take a back seat. The organization as a whole would rather nitpick ways to deny commissions or bonuses to its sales force , or even hire additional salespeople so that it’s impossible to attain bonuses or maximize your commissions. I was one of their top sales people and they literally made no effort to retain my services, thinking it cheaper on the whole to hire two people to replace me. The advantage program is the main focus these days, and that has brought recurring revenue into the company. That recurring revenue has also led to a shift in management values from a sales based organization to one that is more focused on revenue collection - or essentially accounting based values. That shift has taken away the value of a good sales person. So long as their number is reached, they don’t care how many sales people it takes to reach it.

5.0
May 27, 2021
Recommend
CEO approval
Business Outlook

Pros

There are tons of growth opportunities

Cons

need to protect work life balance

Viewing 229 - 231 of 386 Reviews

Glassdoor has 399 Service Experts reviews submitted anonymously by Service Experts employees. Read employee reviews and ratings on Glassdoor to decide if Service Experts is right for you.