My time at ServiceNow had its ups and downs. ServiceNow operates like a really big start-up company. Since it is a big company, your experience will depend a lot on your manager and team. Its grown really fast to the point where the internal systems/processes haven't really had a chance to catch up. This makes the work days longer for employees. For example, the on-boarding process was pretty messy. I received my laptop a few days late and it also took several months to get access to systems I needed to use for my job.
I worked in the IT group, and a lot of my co-workers were spread out globally in off-shore locations. It was normal to work around the clock and have multiple meetings at night since development was happening in off-shore. I would estimate that I probably had around 2-3 meetings every night during the week and stayed up late to help out with projects/tasks. Working here can be pretty demanding because of the high expectations and 12-15 hours required to collaborate with off-shore to get your projects done. I also noticed that a lot of people in my group were contractors, so they didn't have a lot of knowledge on the business and needed to have their hand held a lot of the times. I would say it was pretty normal to work or get urgent slack messages over the weekend to fix something in the system as well. There were also a lot of times where I had to fix code that was done by the off-shore team because they were causing issues in production and it was already late on their side. I think a lot of other groups might be better when it comes to balance, but a lot of people I talked to in other groups also felt that their work-load was way too demanding. I think it is just a combination of things moving really fast, without a sense of direction by middle management.
Overall, I learned a lot and gained good experience here, but decided to leave for a better paying opportunity with better WLB because of the demanding hours/workload, having to collaborate with off-shore, and having to work over the weekend here. I would say this is a good place if you are just out of college or new into the industry, but overall wouldn't recommend if you value your work/life balance.
