Question 1

Is ServiceNow a good company to work for as a Customer Success Manager?

Accepted Answer

Customer Success Manager professionals working at ServiceNow have rated their employer with 3.7 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of ServiceNow employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at ServiceNow.

Question 2

Does ServiceNow pay Customer Success Manager employees well?

Accepted Answer

Customer Success Manager professionals rate their compensation and benefits at ServiceNow with 3.9 out of 5 stars based on 29 anonymously submitted employee reviews. This is 5% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at ServiceNow.

Question 3

How happy are Customer Success Manager professionals working at ServiceNow?

Accepted Answer

76% of Customer Success Manager employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Success Manager professionals have also rated ServiceNow with a 4.6 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.4 rating for culture and values and 3.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at ServiceNow?

Accepted Answer

Software Engineer (380), Senior Software Engineer (208), Staff Software Engineer (116), Technical Support Engineer (111), Account Executive (109), Solution Consultant (105), Associate Software Engineer (94), Director (92), Sales Development Representative (SDR) (81), Advisory Solution Consultant (80), Senior Technical Support Engineer (76), Manager (68), Senior Manager (65), Solutions Consultant (61), Sales (47)

Question 5

What are the pros of working at ServiceNow according to real employee reviews?

Accepted Answer

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 454 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 401 reviews)); "Good pay and stock options" ((in 253 reviews))

Question 6

What are the cons of working at ServiceNow according to real employee reviews?

Accepted Answer

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "Recent restructuring and layoff has impact the whole QA department." ((in 26 reviews))

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Strong leadership and future potential, but job security concerns

Equity compensation is strong, but pay and growth lag

Supportive culture overshadowed by layoffs and low pay

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