ServiceNow Customer Success Manager reviews

3.7

76% would recommend to a friend

(29 total reviews)
avatar

Bill McDermott

73% approve of CEO

47% positive business outlook

Manager, Customer Success employees have rated ServiceNow with 3.7 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

29 reviews
2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and professional development stipend.

Cons

Individual contributors promoted into management positions that they are not qualified for and unable to provide true leadership or direction. Just because you are good at your role, does not mean you are qualified to lead, mentor or build strong teams.

Viewing 4 - 6 of 29 Reviews

Glassdoor has 6,706 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.