ServiceNow reviews

4.1

79% would recommend to a friend

(5,734 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,734 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
5.0
Oct 30, 2025

Nothing but delight

Recommend
CEO approval
Business Outlook

Pros

1. They stand by what they say. People first means people first. 2. Super cooperative people all around 3. Everyone is super duper kind 4. Moulded themselves to the WFH culture and curated creative activities to ensure employees keep learning, engaging, and networking. 5. Amazing office space. 6. Not to brag, but I understood the true value of listening and understanding the customer here at ServiceNow. :)

Cons

1. Long and overwhelming onboarding training 2. Unstable processes (but could also be a pro)

Viewing 436 - 438 of 5,734 Reviews

Glassdoor has 6,672 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.