ServiceNow reviews

4.0

77% would recommend to a friend

(5,754 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,754 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
5.0
Dec 15, 2019

A World-Class Arena

Recommend
CEO approval
Business Outlook

Pros

Each day I learn something new. At the end of each week, I feel I’ve made great strides in my work. Each month, I feel I’ve grown professionally. Think about how many places can create that type of growth-enabling environment...not many. ServiceNow is a place where your skills, competency, and adaptability will be tested. Some will fail. Some rocket to profound success. This is a varsity team in a world-class league. My colleagues are brilliant and highly competent. To be successful, you have to earn your way to a starting , 1st string role. Those who cannot perform or are unwilling to progress towards it, have a difficult time in this environment. Those who can perform OR are willing to take control of their development will find great comfort in the culture the ServiceNow leadership has cultivated- a culture of critical thinking, deductive reasoning, and winning. I’m humbled each day. Although I don’t consider myself “world-class,” I know that in time, being in this environment, I will get there eventually. And for that, I give this company five stars. Other pros: -Long but reasonable hours. Office at HQ is pretty empty at 6. Sometimes after work hours are needed. -Great comp -strong leadership -Nice gym

Cons

This is a place is not for everybody. It can be a sink or swim environment that moves and operates at break-neck speeds. Those who will do well are those that maintain a growth mindset, and are capable of adapting and overcoming challenges.

2.0
Dec 14, 2019
Recommend
CEO approval
Business Outlook

Pros

ServiceNow's platform and applications are great and support almost any kind of use case, processes and workflows. ServiceNow is the best product on the market right now, by far. This provides employees (and customers) a huge intellectual interest and excitement to sell (and purchase), effectiveness to deliver and opportunities to land and expand the technology in many industries. Most of the people on the ground are smart, courageous, creative, helpful and friendly with each others.

Cons

ServiceNow applied the traditional and outdated 20 years old standard recipe for running a license sale company looking for (huge) growth and diversification. This makes ServiceNow very efficient to guarantee good earnings to the board and investors but also very expensive and complex. The company built a matrix organization by recruiting expensive middle management with no other given role but acting like excel sheets and report to other "excel sheets" managers. Some of them are great leaders taking the "human" part of the job very seriously. Most of them, especially in the Sales organization, are successful reps with bad management abilities placed here by VP's who don't know how to recruit leaders other than looking at their past numbers. To mitigate that, people on the ground are overwhelmed on a daily basis by illusory and insincere messages, emails and mandatory activities falling from the top injuncting employees to be super happy. If you are planning to be a Sales Rep at ServiceNow, bear in mind that the majority of them are delivering three digits YoY growth on their territories and still struggle to make their quota. ServiceNow is doing minimum 100% of growth every year while +60% of the Reps are not at plan. Pricing is complex but you can deal with it. What is more problematic is that new products are sometimes very badly priced (2x, 3x or more compared to the competition price) which makes ServiceNow loosing deals and the sales product middle management hasn't the bravour to escalade that to the board.

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Glassdoor has 6,695 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.