ServiceNow reviews

4.0

77% would recommend to a friend

(742 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

Reviews by job title

742 reviews

Reviews about "Compensation"

Return to all reviews
2.0
Oct 4, 2017

Could be great...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home if needed Great co-workers RSUs and rising stock price You'll always be challenged, whether good or bad

Cons

Unfortunately, the cons currently outweigh the pros for me. Old-timers who get promoted to management purely because they're legacy employees does not create a good culture. These managers only care about themselves and managing up. A lot of them claim to not care about titles, but that can't be farther from the truth. The worker bees under the managers are often left to fend for themselves. The sink or swim mentality runs rampant at this company. As a new hire, you are pretty much expected to figure things out for yourself. In fact, management will blatantly say things like, "We are all busy. Try to find the answer yourself before asking questions." There are a lot of frequent policy changes, often which are poorly communicated. Employees receive conflicting or unclear guidance on topics such as sales policy or pricing. The politics here are extremely difficult (refer back to my comment about legacy, non-qualified people in management). There is virtually no work-life balance. You're expected to go above and beyond...and beyond...and beyond. Weekend work is not uncommon. You have to push yourself to limits you didn't even know you had if you want any hope of collecting 100% of your quarterly bonus. What makes it worse is that the quarterly bonuses are totally subjective. There is no company-wide process in regards to how the bonuses are scored and allocated. It's purely based upon how your manager feels about you based on things they hear about you, if they don't bother to regularly come into the office to actually witness your performance. A lot of poor or non existent execution is common as well. The word execution gets thrown around as a buzz word, along with vision and strategy. No one cares about actually executing. We're just trying to make it through, day by day.

1.0
Aug 15, 2017

Unprofessional, not at all people centric.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good compensation - Stock is doing great - Nice tech. - Smart peers.

Cons

- Pathetic management esp middle management in support dept. - Very unprofessional, lack of ethics. - Job descriptions are not honoured properly. - Lack of vision. - Zero mentoring. - Sky-high, veiled expectations. - Flawed hiring process. - Dishonest & petty politics - Questioning is discouraged.

3.0
Aug 11, 2017

Enterprise Account Executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is competitive Pretty good access to executives

Cons

A lot of account shifting Still known as an expensive help desk ITSM no longer disruptive Very little sales management coaching and instruction Lots of favoritism to reps who have been there with existing sales leaders No team culture Lots of fire drills right before the sales leadership calls Plenty of "busy work" Sales floor at HQ is quiet, no excitement, no vibe Overlays are spread very thin over several regions

Viewing 673 - 675 of 742 Reviews

Glassdoor has 6,701 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.