Question 1

Is ServiceNow a good company to work for?

Accepted Answer

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,701 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager, Sales Development Representative and Software Engineer(Internship).

Question 2

Does ServiceNow pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

Question 3

How satisfied are employees working at ServiceNow?

Accepted Answer

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

Question 4

What are the top reviewed jobs at ServiceNow?

Accepted Answer

Software Engineer (380), Senior Software Engineer (208), Staff Software Engineer (116), Technical Support Engineer (111), Account Executive (109), Solution Consultant (105), Associate Software Engineer (93), Director (92), Sales Development Representative (SDR) (81), Advisory Solution Consultant (80), Senior Technical Support Engineer (76), Manager (68), Senior Manager (65), Solutions Consultant (61), Sales (47)

Question 5

What are the pros of working at ServiceNow according to real employee reviews?

Accepted Answer

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 447 reviews)); "Great people and a lot of learning" ((in 411 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 386 reviews)); "good pay and stock options" ((in 259 reviews))

Question 6

What are the cons of working at ServiceNow according to real employee reviews?

Accepted Answer

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 119 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "Recent restructuring and layoff has impact the whole QA department." ((in 28 reviews))

Question 7

What are employees saying about ServiceNow layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Question 8

What are the top reviewed ServiceNow locations?

Accepted Answer

Santa Clara, San Diego, New York, Orlando, Boston, Waltham, Chicago, San Francisco, Kirkland, San Jose, Dallas, Washington, Austin, Seattle, Atlanta, Vienna, Denver, Minneapolis, Houston, Los Angeles, Philadelphia, Phoenix, Detroit, Nashville, La Jolla, Portland, Charlotte, Columbus, Pleasanton, Sunnyvale

ServiceNow

ServiceNow reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best company I have worked for, hands down

Platform Architect

I couldn't imagine working anywhere else

Jobs at ServiceNow

ServiceNow reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ServiceNow reviews FAQs

Jobs at ServiceNow