ServiceNow reviews

4.0

77% would recommend to a friend

(742 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

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742 reviews

Reviews about "Compensation"

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1.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

RSU, great product although using outdated technologies

Cons

Yes Man Culture in which you are expected to agree with everything. No feedback asked or taken. Lack of clear communication about central processes and expectations but you get a slap on the wrist if you missed something. Longterm employee especially in middle-management are resistant to change and refuse the acknowledge that the company has grown. Conflicts between locations (SD and SC), silos and overall bad culture and morale. Employees on all levels, including managers are afraid to speak up. Lack of consistent HR processes, no goals setting or performance measurement practices, no peer/360 feedback. High turnover rate, many people put up with culture and stay because of RSU, many leave after their 1st year vesting, and some don't last as long.

1.0
Apr 8, 2017

Field Marketing, Americas

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you want to make a lot of money quickly before you are eliminated, great place to work. Great cafeteria. Great benefits. Nice gym.

Cons

I have never worked at a company where everyone is constantly worried about being fired. It is well known internally that the company fires people quite readily. If you have an idea, don't express it because if upper management doesn't like your idea, you have a meeting with HR! Always looking for someone to blame. There is no mentoring. You barely get to understand your job -- you start, you better figure it quickly and people better like you or they won't see a reason to keep you. It is every man for himself. If you choose to interview here, you better have a strong plan B. You might not last that long there.

4.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Tons of opportunity. If you are unhappy with your current position, management will work with you to find a better fit. Full time remote work is available. Competitive compensation and benefits. There are many very smart people in the company who are accessible and eager to teach. Tons of training opportunities. Incentive compensation is often paid over 100% quarterly. If you've worked at BMC, CA or Salesforce, chances are you know someone already working at ServiceNow. Lots of opportunity to travel, if you're into that.

Cons

No 401k match (although there are other profit sharing opportunities). Year end raises are hard to come by, many people I know have gone years without one. Professional Services is trying to be too many things at once, and the scattershot do-it-all method is burning out employees. The mission to reach four billion in revenue by 2020 is all consuming, and the management's focus on money is getting tiresome. As the company grows, the longtime senior management that made the company such a great place to work is slowly filtering out and the "suits" are moving in. With them comes the numbers based penny pincher management style that makes ServiceNow's competitors bad places to work. Although it's easy to change positions within the company, the work from your former position often follows you. TIMECARDS! As a billable resource I easily spent two hours a week filling out and submitting timecards, then having half of them rejected because the timecard process is constantly changing, and spending another two hours filling them out again!

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