* Company has grown quickly from a start-up to a large company structure,however, it has not put any good processes in place necessary to properly run such a large company.
* Customer support group is the worst group to work for. Favoritism is rampant; pre-IPO employees enjoy a favorable status and they bully newer employees. The company has its own proprietary systems and there is little if any new employee training or knowledge transfer.
* You are completely at the mercy of your manager for performance review with no HR involvement. There are no 360 degree reviews and your manager can give a bad review on flimsiest pretext. Since stock options do not start vesting till 1 year anniversary of joining, managers abuse the system to make sure you never get your 100% bonus till your stocks start vesting. HR always favors managers and there is no way they will support you even if you have incriminating evidence against your manager.
* Poor work-life balance -- Being a cloud-based SaaS company, 24X7 support is necessary. Some positions are staffed to follow the sun, but others are not. So if there is an issue, you are supposed to be ready to wake up at any hour of night and sign up for pager duty. As you are an exempt employee, there will be no compensation for those hours worked. Employees are expected to work more than 50 hours per week. Company has unlimited vacation policy, but it is to dissuade employees from taking time-off. If you take PTO, you will be penalized by citing a non-issue as the reason or may be let go when you return.
