Is ServiceNow a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at ServiceNow have rated their employer with 3.7 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of ServiceNow employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at ServiceNow .

Does ServiceNow pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at ServiceNow with 3.9 out of 5 stars based on 29 anonymously submitted employee reviews. This is 5% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at ServiceNow.

How happy are Customer Success Manager professionals working at ServiceNow?

76% of Customer Success Manager employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Success Manager professionals have also rated ServiceNow with a 4.6 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (382) , Senior Software Engineer (209) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (94) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (77) , Manager (69) , Senior Manager (66) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 804 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 465 reviews)); "Benefits are good and fair" ((in 409 reviews)); "Great people and a lot of flexibility" ((in 388 reviews)); "Good pay and worklife balance" ((in 265 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "No training or guidance from management" ((in 32 reviews))

Skip to content Skip to footer

Notifications

ServiceNow

ServiceNow Customer Success Manager reviews

3.7

76% would recommend to a friend

(29 total reviews)

Bill McDermott

73% approve of CEO

47% positive business outlook

Ratings by category

4.6

Work/Life balance

4.4

Culture & values

4.3

Diversity & inclusion

3.9

Compensation and benefits

3.8

Senior management

3.2

Career opportunities

Manager, Customer Success employees have rated ServiceNow with 3.7 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

29 reviews

5.0

Jan 14, 2023

Excellent Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The people and the career development.

Cons

There are no cons I can think of.

5.0

Jan 5, 2023

Great Place

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good people, very intelligent colleagues with great experience

Cons

Onboarding isn't as comprehensive as it should be

5.0

Jun 20, 2022

Amazing onboarding time

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

ServiceNow is implementing an amazing onboarding process. Great ramp-up procedure Wonderful and very well made training courses (videos, slides) There was no day where I was not enjoying. At the same time, I was also involved in some tasks of my job. My manager was very supportive as well as my colleagues and ramp-up buddy.

Cons

Some accesses were not ready by the time I needed them. It is a minor thing since asking for the access is usually not a lengthy process.

Viewing 25 - 27 of 29 Reviews

Jobs at ServiceNow

Senior Program Manager

Director, Sales - Energy

Senior AI Agent Engineer – Moveworks

Senior Manager, Customer Success Mid Market - Moveworks

Director, AI for Operations

ServiceNow reviews FAQs

ServiceNow reviews ServiceNow Manager, Customer Success reviews

ServiceNow

ServiceNow Customer Success Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Excellent Company

Great Place

Amazing onboarding time

Jobs at ServiceNow

ServiceNow reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ServiceNow reviews FAQs

Jobs at ServiceNow