Is Shell a good company to work for as a Customer Service Champion?

Customer Service Champion professionals working at Shell have rated their employer with 3.3 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service Champion Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service Champion interview questions at Shell .

Does Shell pay Customer Service Champion employees well?

Customer Service Champion professionals rate their compensation and benefits at Shell with 2.3 out of 5 stars based on 22 anonymously submitted employee reviews. This is 51.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Champion salaries at Shell.

How happy are Customer Service Champion professionals working at Shell?

50% of Customer Service Champion employees at Shell would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Service Champion professionals have also rated Shell with a 2.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.3 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"Flexible and good Work Life Balance" ((in 1483 reviews)); "very ethic and good benefits" ((in 1055 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 752 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 677 reviews)); "Salary is good but sealing based on grade and you can stick to a job group for your life" ((in 566 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 233 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 156 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 138 reviews)); "Slow career progression and lot of bias in promotions" ((in 131 reviews)); "poor leadership and direction" ((in 93 reviews))

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Shell

Shell Customer Service Champion reviews

3.3

50% would recommend to a friend

(22 total reviews)

Wael Sawan

78% approve of CEO

11% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.3

Culture & values

2.7

Career opportunities

2.5

Work/Life balance

2.3

Compensation and benefits

2.1

Senior management

Customer Service Champion employees have rated Shell with 3.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Champion professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service Champion professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

3.0

Mar 6, 2026

No work/life balance

Service champion/cashier

Recommend

CEO approval

Business Outlook

Pros

Small team, honoured requested days off and hours from initial interview,

Cons

Minimum wage, often understaffed, toxic management style, shifts change week to week.

4.0

Jan 9, 2026

Reason why I keep the job

Service champion/cashier

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and Pay The people you work with

Cons

Can be too much and tiring

3.0

Jun 20, 2025

Not the worst

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

Good hours, opportunities for overtime

Cons

Some issues with Management, but mostly okay

Viewing 1 - 3 of 22 Reviews

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Shell Customer Service Champion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No work/life balance

Reason why I keep the job

Not the worst

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