Is Shell a good company to work for as a Customer Service Champion?

Customer Service Champion professionals working at Shell have rated their employer with 3.3 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 3.9 out of 5 stars. Search open Customer Service Champion Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service Champion interview questions at Shell .

Does Shell pay Customer Service Champion employees well?

Customer Service Champion professionals rate their compensation and benefits at Shell with 2.3 out of 5 stars based on 22 anonymously submitted employee reviews. This is 51.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Champion salaries at Shell.

How happy are Customer Service Champion professionals working at Shell?

50% of Customer Service Champion employees at Shell would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Service Champion professionals have also rated Shell with a 2.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.3 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"Flexible and good Work Life Balance" ((in 1473 reviews)); "very ethic and good benefits" ((in 1031 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 786 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 695 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 666 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 230 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 159 reviews)); "Long hours and lots of things going on at once" ((in 137 reviews)); "Career Progression is slow and may lag behind peers in the industry" ((in 129 reviews)); "Poor leadership and not visible" ((in 94 reviews))

Skip to content Skip to footer

Notifications

Shell

Shell Customer Service Champion reviews

3.3

50% would recommend to a friend

(22 total reviews)

Wael Sawan

78% approve of CEO

11% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.3

Culture & values

2.7

Career opportunities

2.5

Work/Life balance

2.3

Compensation and benefits

2.1

Senior management

Customer Service Champion employees have rated Shell with 3.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Champion professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service Champion professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

1.0

Oct 1, 2023

Wirex

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

good work environment and colleagues

Cons

salaries are low for a customer service champion working in Essex for a minimum wage, UK

4.0

Sep 2, 2023

Brilliant Manager, Great team

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

Every shift is like running your own business, trusted to be able to get on with the job and not be micro managed. Help and support if you need it no matter what time of day. I thought I would only stay there to make some money get me through the Covid-19 pandemic, 3 years later I'm still there. I have some amazing regular customers who make up for the not so pleasant. I have worked with two colleagues who are now station mangers so the opportunities are there if you work hard and you want it.

Cons

Minimum wage, Slow Shell App which makes for a longer queue and can make customers irate. No staff discount or perks, Supervisor only get 20p extra per hour and that's only paid for the time in office doing banking not even for the whole shift.

5.0

Mar 1, 2023

good place to work

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

enjoyable place to work at

Cons

no cons that I can think of

Viewing 10 - 12 of 22 Reviews

Top companies for "Compensation and Benefits" near you

Schneider Electric

4.0★Compensation & Benefits

SLB

3.9★Compensation & Benefits

ExxonMobil

3.6★Compensation & Benefits

Chevron

3.8★Compensation & Benefits

Jobs at Shell

Sr. Analyst, Retail Energy

Cashier/Customer Service

Shell reviews FAQs

Shell reviews Shell Customer Service Champion reviews

Shell

Shell Customer Service Champion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wirex

Brilliant Manager, Great team

good place to work

Top companies for "Compensation and Benefits" near you

Jobs at Shell

Shell reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Shell reviews FAQs

Jobs at Shell