Question 1

Is Shell a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Shell have rated their employer with 3.8 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Shell.

Question 2

Does Shell pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Shell with 2.9 out of 5 stars based on 155 anonymously submitted employee reviews. This is 29.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Shell.

Question 3

How happy are Customer Service (CSR) professionals working at Shell?

Accepted Answer

67% of Customer Service (CSR) employees at Shell would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated Shell with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Shell?

Accepted Answer

Cashier (336), Engineer (306), Business Analyst (302), Software Engineer (278), Project Manager (262), Manager (232), Intern (217), Analyst (215), Sales Associate/Cashier (158), Project Engineer (119), Financial Analyst (113), Process Engineer (106), Customer Service Representative (91), Sales Associate (91), Data Engineer (90)

Question 5

What are the pros of working at Shell according to real employee reviews?

Accepted Answer

"Very flexible and good work life balance" ((in 1463 reviews)); "very ethic and good benefits" ((in 1047 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 751 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 688 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 678 reviews))

Question 6

What are the cons of working at Shell according to real employee reviews?

Accepted Answer

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 221 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 158 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 135 reviews)); "poor leadership and direction" ((in 93 reviews)); "lots office politics is there" ((in 77 reviews))

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