Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)
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Wael Sawan

77% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

155 reviews
5.0
May 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Shell was a great work experience. The work environment was fair, respectful, and motivating. The daily work changed constantly, presenting challenges that kept me engaged. The pay and benefits are at the top of the industry. I am proud to have worked for and remain associated with this company.

Cons

Elimination of the retail channel I worked. Business strategies seemed to be move of a moving target than a concrete plan that we could stick to and drive the business.

5.0
Nov 20, 2010
Recommend
CEO approval
Business Outlook

Pros

It is having a very good Brand name in the industry and market recognises it.It is a Equal oprtuniy player, good products ,

Cons

Desicion making here is slow. eg Elephant like movement of arganization. No gadgets provided to staff. stringent norms. Very conservative working

Viewing 154 - 155 of 155 Reviews

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