Is Shell a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Shell have rated their employer with 3.8 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Shell .

Does Shell pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Shell with 2.9 out of 5 stars based on 155 anonymously submitted employee reviews. This is 29.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Shell.

How happy are Customer Service (CSR) professionals working at Shell?

67% of Customer Service (CSR) employees at Shell would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated Shell with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (217) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Customer Service Representative (91) , Sales Associate (91) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"Very flexible and good work life balance" ((in 1463 reviews)); "very ethic and good benefits" ((in 1047 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 751 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 688 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 678 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 221 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 158 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 135 reviews)); "poor leadership and direction" ((in 93 reviews)); "lots office politics is there" ((in 77 reviews))

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Shell

Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)

Wael Sawan

77% approve of CEO

33% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.2

Senior management

3.1

Work/Life balance

3.1

Career opportunities

2.9

Compensation and benefits

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

155 reviews

4.0

Jul 26, 2022

great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

very easy work interactive customers lot to learn easy to manage flexible schedule

Cons

tiring to stand for long hours

5.0

Jul 13, 2022

helo

Account manager

Recommend

CEO approval

Business Outlook

Pros

good salary benefit annual leave meal transport

Cons

stressfull toxic no con helo helo

2.0

Jul 5, 2022

Bad management at this particular shell

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some nice understanding customers. And when the shift was over

Cons

Working at this particular shell garage was awful you are overworked .worked on my own between 5pm and 11pm where I had to lock up by myself which was extremely worrying . Being on your own at work rush hour and having to cook work on tills watch the forecourt whilst people put their fuel in take fuel delivery's .if a pump stopped working ypu would have to go out and section it off leaving in one in the store .card machines constantly broke. Needed a manager to over ride things on till but there was never a manger on shift with . And being treated like rubbish by alitnif the customers this job took a toll on my mental health . This may just be for the particular shell garage i worked for so

Viewing 64 - 66 of 155 Reviews

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Shell Customer Service (CSR) reviews

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great

helo

Bad management at this particular shell

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