Is Shell a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Shell have rated their employer with 3.8 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Shell .

Does Shell pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Shell with 2.9 out of 5 stars based on 155 anonymously submitted employee reviews. This is 29.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Shell.

How happy are Customer Service (CSR) professionals working at Shell?

67% of Customer Service (CSR) employees at Shell would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated Shell with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (217) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (90)

What are the pros of working at Shell according to real employee reviews?

"Good work life balance and interesting" ((in 1471 reviews)); "very ethic and good benefits" ((in 1046 reviews)); "The pay is good and once you learn how to navigate the system there is room to move." ((in 767 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 680 reviews)); "Salary is good but sealing based on grade and you can stick to a job group for your life" ((in 551 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 229 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 161 reviews)); "Long hours and lots of things going on at once" ((in 134 reviews)); "Slow career progression and lot of bias in promotions" ((in 127 reviews)); "poor leadership and direction" ((in 96 reviews))

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Shell

Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)

Wael Sawan

77% approve of CEO

33% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.2

Senior management

3.1

Work/Life balance

3.1

Career opportunities

2.9

Compensation and benefits

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

155 reviews

4.0

Jun 12, 2021

Fine, poor training

Account manager

Recommend

CEO approval

Business Outlook

Pros

Relatively good communication. Nice local team

Cons

Poor communication from Holland. Poor market analysis

5.0

Jun 1, 2021

Great Place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Awesome co-workers and globally recognized brands.

Cons

Consistent restructuring in a declining industry

4.0

May 27, 2021

Good job for students

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work and good working environment

Cons

long hours, have to stand for long time

Viewing 97 - 99 of 155 Reviews

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Shell Customer Service (CSR) reviews

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Fine, poor training

Great Place to work

Good job for students

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