Question 1

Is Shell a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Shell have rated their employer with 3.8 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Shell.

Question 2

Does Shell pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Shell with 2.9 out of 5 stars based on 155 anonymously submitted employee reviews. This is 29.4% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Shell.

Question 3

How happy are Customer Service (CSR) professionals working at Shell?

Accepted Answer

67% of Customer Service (CSR) employees at Shell would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated Shell with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Shell?

Accepted Answer

Cashier (336), Engineer (306), Business Analyst (302), Software Engineer (278), Project Manager (262), Manager (232), Intern (217), Analyst (215), Sales Associate/Cashier (158), Project Engineer (119), Financial Analyst (113), Process Engineer (106), Customer Service Representative (91), Data Engineer (90), Sales Associate (90)

Question 5

What are the pros of working at Shell according to real employee reviews?

Accepted Answer

"good work life balance and flexible" ((in 1459 reviews)); "very ethic and good benefits" ((in 1034 reviews)); "Pay is good and they gave out quarterly gas cards based upon profits and earnings." ((in 766 reviews)); "Good culture but very dependent on location/team" ((in 708 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 691 reviews))

Question 6

What are the cons of working at Shell according to real employee reviews?

Accepted Answer

"1. Poor management emphasizes in results solely from data analysis rather than quality or focusing in listening to subordinates" ((in 341 reviews)); "Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 231 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 161 reviews)); "Long hours and lots of things going on at once" ((in 130 reviews)); "Slow career progression and lot of bias in promotions" ((in 126 reviews))

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