Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)
avatar

Wael Sawan

77% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

155 reviews
5.0
Feb 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Smart people, Nice company, interesting

Cons

Its a big company, lots of layers

4.0
Nov 22, 2016

Shell Review

Recommend
CEO approval
Business Outlook

Pros

Diverse, inclusive, a lot of opportunities for growth, cross function job exchanges, strong ethical standards

Cons

Compensation varies on several factors including pay grade from previous work, great discrepancy against graduate programme salaries,

3.0
Jul 26, 2016

Small Fish in big Pond

Recommend
CEO approval
Business Outlook

Pros

Seem to care about employee health and safety. Can pay well if you hit your targets

Cons

Some degree of micro-management. Change is very slow and painful. Internal sales support can be lacking

Viewing 139 - 141 of 155 Reviews

Glassdoor has 17,647 Shell reviews submitted anonymously by Shell employees. Read employee reviews and ratings on Glassdoor to decide if Shell is right for you.