Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)
avatar

Wael Sawan

77% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

155 reviews
3.0
Jul 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Overall good company to work for

Cons

Regularly goes through company-wide reorganizations, with an ever shrinking pool of upper-managerial roles. Pay is controlled almost entirely by HR, unless you have another offer.

5.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

good environment, salary, teamwork, manager

Cons

no good environment, toxic, far from home

Viewing 22 - 24 of 155 Reviews

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