Shentel reviews

Policies are enforced on a per-customer basis. Extra care is given to certain customers while others are handled per company policy, this is unfair as it favors friends of employees or customers who complain more or annoy sales reps, while short-changing polite customers who are respectful of the rules, and is very confusing for a sales rep, as it forces them to evaluate the value of a customer, and can change frequently regardless of circumstances. Certain policies are handled on a per-employee basis as well. Given a manager's perception of an employee's circumstances, some behaviors are overlooked for one employee but not another. Staff often spent much of their time speaking poorly of the work ethic, ability, lifestyle, personality, behavior, or decisions of another employee when not present. Information was not consistently disseminated to all staff regrading promotions or changes, was often not in a standardized or simple format, and contained contradictory statements regarding customer qualification for credits or promotions.

Pay and benefits are far from national (even local within an hours drive) rates. If you come to work here do not expect to get compensated or titled correctly for what you will be doing. The job description is very deceptive normally. Around 20% of the employee base is knowledgeable while the rest piggy back off those employees. I believe it is just a lack of accountability and general laziness since the training is available. Benefits (401k and insurance) are not good at all. Going outside the company for similar plans is far more economical. Prioritization of projects is severely misappropriated. It is essentially designed with a "which VP or team leadership screamed the loudest" type of mentality week-to-week. There is no real requirements gathering, priority setting, or solid project management structure in place. No remote work capabilities even for salary employees and even during heavily inclement weather scenarios. It is my opinion that upper management believes they can not trust those employees to actually work while they are not at their desks. Even if they are salary and their work will either get done or not.