Job descriptions are grossly skewed and managers are expected to both be a sales rep and a store manager. This is a salary job where you will easily work 50+ hours per week with no overtime. You're assistant manager can make or break you and the remaining staff at stores are typically part-time. If you're real lucky, you'll get an untrained ASM with no staff, open 7 days a week and no 3rd key to supplement long hours. No other company will you find an $7 hour part-time employee helping a $250,000 account on a daily basis.
Sales reps on average; do nothing except complain because stores weren't "giving" them accounts. When problems arise, reps are no where to be found, except on the golf course. DM's were typically sales reps in their previous position and are "pro rep" on every issue. It is always your fault. I have also seen two DM's leave the company on "not so good" terms only to return a year later and be re-hired in their same position. There is a "good old boy" organization still in existence but has some what been covered up with their new "diversity" movement.
System methods and pricing are redundant. In 11 years of employment, SW has not been able to fix these "very important" issues and you will be challenged by every customer regarding the price on products. You will constantly feel like Monty Hall in making a deal over every gallon of paint you sell; and then get questioned by upper management when done incorrectly.
Basically this is a retail job, dealing with people, all day, every day.
