Shipt reviews

3.2

40% would recommend to a friend

(764 total reviews)
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Kamau Witherspoon

35% approve of CEO

31% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

764 reviews
1.0
Nov 13, 2023

Poor management

Recommend
CEO approval
Business Outlook

Pros

Tips, flexibility, and that’s about all

Cons

The app for the shopper is terrible, my shopper card always quit working every time they updated the app which I would have to wait in line with support on the phone to reactivate it whilst a line of inpatient people waiting to check out are behind me. Their rating system is terrible because it doesn’t take in to consideration other elements that make affect your delivery window such as traffic weather holiday rushes car accidents. Rating system is rigged for failure in getting your stats.

1.0
Apr 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Shipt offers flexible scheduling to work when you want and however long you want. In my area (post Covid) none of the grocery stores have went back to full 24 hour operations, so that gives Shipt shoppers in Michigan a serious flexibility disadvantage, as the night side hustling of doing grocery orders is null/void. Other pros, the baseline pay is what it says it is and don’t expect tips or any perks for doing an outstanding job or having multiple compliments from customers.

Cons

The flexibility may not be as flexible if your area doesn’t have operational department stores running 24/7 post Covid. The rating scale is rubbish and it doesn’t matter if 90% of your customers left you 5 star ratings because the moment you get a disgruntled one whose bent out of shape over not getting an item that the store was out of stock on, you can guarantee your great rating will plummet and you’ll end up having to watch their stupid probationary videos, with a 24-72 hour period where you can’t take orders. Shipt likes to “bundle” orders together with customer order locations that are geographically spaced out so far apart that you’ll spend more in gas to deliver the groceries than you will actually earn off the order. On the same note, you’ll find it difficult to get orders to customers on time (due to the geographic factor) and fussy and/or non-commutative customers who won’t answer you back about substitutions. You will find it hard to actually gain income and make this job work to your advantage fiscally. Forget about late order forgiveness form because this is a colossal waste of time to fill out after engaging with Shipt shopper representatives who can’t speak English or hang up with you if they don’t want to deal with your questions and concerns. Shipt will continually preach their better time management rhetorical nonsense, whilst refusing to acknowledge that they do not give adequate time accommodations for issues such as bad weather that may impair road conditions, indecisive customers who take too long to answer you back, lack of store item availability, Shipt app failures, GPS locator errors and more. On a final note, Shipt needs to stop offering BOGUS BONUSES that can never be claimed because the requirements for bonus orders will almost always never be met. The app is keenly aware of what areas/stores you consistently shop at and they will conveniently deem those orders as “PROMO” orders that will always exclude the orders you take from reaching the BONUS criteria. Customer service representatives will tell you that you’re going to be compensated for various issues such as long distance deliveries misrepresented in bundle orders and so forth, but they almost always do not compensate Shipt shoppers for ANY and ALL financial losses.

3.0
Mar 21, 2023

Continually Decreasing Pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I genuinely enjoyed delivering for Shipt for the first couple of years that I did. It's a great way to be able to move around while working and you can have a decent amount of control over what you earn in what time frame by moving more efficiently. There are also some members that are truly grateful for the services provided by shoppers and show that gratitude generously.

Cons

Sometime around late 2021 / early 2022 Shipt was taken over by a new CEO and that is when I watched pay drop dramatically, to the point of $5 and 6$ payouts. There is of course no guarantee of tips, and while gas keeps fluctuating between $3 and $5 a gallon, this became increasingly NOT worth my time or effort as I was making next to nothing.

Viewing 85 - 87 of 764 Reviews

Glassdoor has 2,943 Shipt reviews submitted anonymously by Shipt employees. Read employee reviews and ratings on Glassdoor to decide if Shipt is right for you.