Shopify Customer Service Guru (Remote) reviews

3.9

57% would recommend to a friend

(70 total reviews)
avatar

Tobias Lütke

99% approve of CEO

88% positive business outlook

Customer Service Guru (Remote) employees have rated Shopify with 3.9 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Guru (Remote) professionals have a good working experience there. Shopify is rated in line with the average (within 1 standard deviation) by Customer Service Guru (Remote) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

70 reviews
3.0
Oct 21, 2025

Shopify Guru

Recommend
CEO approval
Business Outlook

Pros

Benefits were customizable and pretty good. Time off was rather flexible. Opportunity for growth in company. Lots of opportunity for learning.

Cons

Overworked for small amount of pay, Unrealistic expectations to resolve large issues for merchants in extremely small amount of time.

1.0
May 6, 2025

Awful pressure

Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice team mates, opportunities to up-skill.

Cons

Very stressful. They treat burnout as normal. Constantly under pressure to do three chats at once. Micromanaged at every second. Frequent performance reviews. Need to brown nose in order to move to a different role.

Viewing 1 - 3 of 70 Reviews

Glassdoor has 4,285 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.