Is Shopify a good company to work for as a Customer Service Guru (Remote)?

Customer Service Guru (Remote) professionals working at Shopify have rated their employer with 3.9 out of 5 stars in 70 Glassdoor reviews. This is a higher than average score with the overall rating of Shopify employees being 3.3 out of 5 stars. Search open Customer Service Guru (Remote) Jobs at Shopify now and start preparing for your job interview by browsing frequently asked Customer Service Guru (Remote) interview questions at Shopify .

Does Shopify pay Customer Service Guru (Remote) employees well?

Customer Service Guru (Remote) professionals rate their compensation and benefits at Shopify with 4.2 out of 5 stars based on 70 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service Guru (Remote) salaries at Shopify.

What are the top reviewed jobs at Shopify?

Support Advisor (225) , Software Developer (114) , Software Engineer (113) , Customer Support Advisor (94) , Account Executive (84) , Customer Success Guru (80) , Junior Support Advisor (75) , Senior Software Engineer (73) , Data Scientist (57) , Customer Service Representative (52) , Merchant Success Manager (52) , Team Lead (48) , Customer Success Guru - Remote (42) , Customer Support (40) , Recruiter (40)

What are the pros of working at Shopify according to real employee reviews?

"Great benefits and actually care for you and encourage you to use all your vacation and personal days." ((in 467 reviews)); "The people on your team with the same title as you are great to work with." ((in 405 reviews)); "It has a great culture of innovation and you're going to be working with lots of intelligent individuals." ((in 367 reviews)); "Flexible work hours and good work from home support" ((in 166 reviews)); "Work/life balance was good for me. 2 hours to spend a week on professional development." ((in 146 reviews))

What are the cons of working at Shopify according to real employee reviews?

"Massive layoffs without any warning AFTER saying there will be no more layoffs privately and publicly" ((in 186 reviews)); "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision" ((in 170 reviews)); "poor management and quite top down" ((in 133 reviews)); "I got a bad review on this section and my manager said "everyone got a bad review on that."" ((in 68 reviews)); "Upper management has completely lost touch with what it means to care about their employees." ((in 35 reviews))

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Shopify

Shopify Customer Service Guru (Remote) reviews

3.9

57% would recommend to a friend

(70 total reviews)

Tobias Lütke

99% approve of CEO

88% positive business outlook

Ratings by category

4.8

Work/Life balance

4.3

Senior management

4.2

Compensation and benefits

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Career opportunities

Customer Service Guru (Remote) employees have rated Shopify with 3.9 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Guru (Remote) professionals have a good working experience there. Shopify is rated in line with the average (within 1 standard deviation) by Customer Service Guru (Remote) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

70 reviews

3.0

Nov 14, 2022

Can be overwhelming

Customer success guru - remote

Recommend

CEO approval

Business Outlook

Pros

-Benefits and perks were really good

Cons

Workload was rough. They joked about how 'breaking' due to stress was common. If you thrive in a high stress area with fast paced shifts, where you are constantly having to learn and pivot, this place is for you.

4.0

Oct 3, 2021

Customer Service Guru (Remote)

Customer service guru (remote)

Recommend

CEO approval

Business Outlook

Pros

- remote - yearly flex money - great company - get to speak to successful business owners

Cons

- very stressful environment - dealing with angry customers

4.0

May 28, 2021

Its pretty good

Customer success guru - remote

Recommend

CEO approval

Business Outlook

Pros

- flexible - really good overall company culture

Cons

- changes happen all the time

Viewing 10 - 12 of 70 Reviews

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Shopify reviews FAQs

Shopify reviews Shopify Customer Service Guru (Remote) reviews

Shopify

Shopify Customer Service Guru (Remote) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Can be overwhelming

Customer Service Guru (Remote)

Its pretty good

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