Shutterfly Client Service Representative reviews

2.0

Be the first to recommend this company

(2 total reviews)
avatar

Emily Whittaker

Not enough data to show CEO approval

Reviews by job title

2 reviews
2.0
Oct 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Was paid pretty well, fun on-site activities, great discounts and freebies on products, direct manager was wonderful

Cons

The leadership is not good. It’s a bit of a “good ol boys club” among the senior leadership team, especially on the commercial/business side- not sure how the retail side is run. Cross-functional teams struggle to work together; lots of pushback and lack of ownership which make it very difficult to appease clients. There seems to be strong resistance to working together internally, rather you see people wanting to make themselves look good and shift responsibility. Major lack of processes in place... there are no P&P’s, no training, nothing seems to be standardized, it’s a scramble to get things done and clients are flat out lied to about what the company is capable of. I had issues with the ethical implications of the way things were presented to external clients. There is zero work-life balance during peak season. I was advised I was expected to be “on call” during the evenings and weekends and there was little care given to the fact that employees have families and personal lives. This is not a life or death industry; it’s print materials. Very high turn over, that is pretty telling.

Glassdoor has 1,414 Shutterfly reviews submitted anonymously by Shutterfly employees. Read employee reviews and ratings on Glassdoor to decide if Shutterfly is right for you.