Signature Performance reviews about "training"

Very liberal. They try to be very inclusive but all managers and corporate individuals are disconnected from the average worker. Additional refresher training after original new hire is non existant. New waves come in and then they start to drop off. They adjust policies without warning. Not recommended for long term career.

No integrity.Quality assurance scores are falsified.Failing scores are given on calls and was blamed on system glitches when addressed.Calls are also doctored up and edited to fit the company's narrative. As a result bonus money and incentives are lost. The company higher ups all work together to cover up your concerns. Constant changes and edits made to the training materials to fit their narrative. The Directors also ignored QA questions and concerns. Simply only there to collect a paycheck.Low pay.No health insurance due to extremely high premiums.

Leadership lacks consistency and accountability. Management is often absent, and communication can be inconsistent, with responsibilities not always being followed through on. When issues come up, there isn’t much accountability, and I haven’t received any feedback on my performance since I started. Some leads can be rude, unapproachable, or come across as unprofessional. Training is often unclear and disorganized. New projects aren’t always introduced properly, and a lot of the time, it feels like you’re expected to figure things out as you go. While you’re told to ask questions, they often make you feel bad for asking them. Raising concerns about unclear guidance can sometimes be dismissed or turned back on the employee instead of being addressed. Workflow has also been inconsistent. There have been periods of low to no work where we were required to clock out instead of being reassigned tasks, like learning modules. You are then forced to use your PTO if you want to get paid. Health insurance is expensive, even when factoring in the H&W earnings.

No real training,nor when it's updates from one team they are not giving across the board. Health insurance is expensive

No direction long wait times, backlogs

Very little training for the amount of knowledge needed to do a good job. Very stressful

Pay is a bit on the low side but overall great company

Health insurance too expensive, work can be emotionally taxing especially when veterans mistake your line for the suicide hotline